Shipping policy
At Velora Luxe, we are committed to delivering your beauty products quickly and efficiently. Please review our shipping policy to understand how we handle orders, shipping times, costs, and related information.
1. Order Processing
- Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after your payment has been confirmed. During high demand periods, processing may take a little longer, but we strive to get your order out as quickly as possible.
- Order Confirmation: Once your order has been placed, you will receive an order confirmation email with your order details. If you do not receive this email, please check your spam/junk folder or contact our customer service team.
2. Shipping Methods and Delivery Times
- Standard Shipping: Our standard shipping typically takes between 1-7 business days depending on your location within Nigeria. Delivery times may vary based on your location and any unforeseen delays with the carrier.
- Express Shipping: We offer express shipping options that can expedite delivery to 0-2 business days, depending on your location. Please note that express shipping incurs an additional charge.
- International Shipping: Currently, Velora only ships within Nigeria. We do not offer international shipping at this time.
3. Shipping Costs
- Standard Shipping: Shipping costs are calculated at checkout based on your location and the weight of your order.
- Free Shipping: We offer free standard shipping on orders over a certain amount, as advertised on our website. This offer is only applicable within Nigeria.
4. Order Tracking
- Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this number to track your order's progress via the carrier’s website.
- Lost Packages: If your package does not arrive within the estimated delivery time, please contact our customer service team. We will work with the carrier to locate your package and provide a resolution.
5. Delivery Issues
- Incorrect Address: It is your responsibility to ensure that the shipping address provided at checkout is accurate and complete. Velora is not responsible for packages delivered to the wrong address due to incorrect information provided by the customer.
- Failed Delivery Attempts: If a package is returned to us due to failed delivery attempts (e.g., no one available to accept delivery), the customer is responsible for the cost of reshipping the package.
6. Damaged or Missing Items
- Damaged Items: If your order arrives damaged, please contact our customer service team within 48 hours of receiving your order. We may request photos of the damaged items and packaging to help us assess the situation and provide a resolution.
- Missing Items: If any items are missing from your order, please contact us immediately. We will investigate and ensure you receive the correct items as quickly as possible.
7. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at contact@velora-luxe.com or via our phone number +2348167990514. Our customer service team is here to assist you.
At Velora, we are dedicated to ensuring your shopping experience is smooth and satisfying, from the moment you place your order to the moment it arrives at your doorstep.